Testimonials
At Hewer FM, hundreds of UK homeowners trust our Gas Safe-registered engineers and fully accredited plumbers to keep their homes warm, safe and efficient. With an average 4.9-star rating on Trust Pilot for prompt, transparent service and expert workmanship, we’re proud to earn our customers’ confidence time after time. Read on to discover their experiences.
I cannot praise the gas engineer who visited today enough! He spent nearly an hour meticulously inspecting my boiler, going above and beyond what previous engineers have done. His attention to detail was outstanding—he checked every component, explained what he was doing, and ensured everything was running safely and efficiently.
What really stood out was his professionalism and willingness to take the time to do the job properly, rather than rushing through it.
Our inspection today was carried out by Than Rana. He was very professional and thorough. He showed his id and talked me through every step of the inspection. There was an issue related to a problem with our chimney (which we already knew about) so he did some extra tests to ensure it was safe to use our boiler while we wait for the other repairs. Overall I’ve been really impressed with the inspection service since we have been in this property.
Cannot recommend Gee Gunrad highly enough. Absolute nightmare 3 weeks with a substantial leak and totally saturated living room carpet and completely useless support from Vivo and Pinnacle despite 6+ workspeople out, Gee was the first to immediately identify the issue, order necessary parts, provide a temporary solution for us, and teach me what to do in various scenarios while waiting for the main fix. I appreciate everything he did so much and slightly offsets the truly shocking service received from pinnacle and vivo so far. Lady on phone from Hewer was also first person to actually show any empathy and understanding for the unlovable situation pinnacle and vivo have left us in past 3 weeks.
Mohammad Rahim was very helpful. I needed him to only fix one of the radiators in the house initially but we had been out of heat and hot water for the last two days and he helped me get the heat back on today even though it wasn’t on his job’s list. My other appointment was not until next Monday. With two little kids in the house it was going to be a horrible week in the cold but Mohammad took the time to help us out straight away and fix the problem. Can’t thank him enough!!!
I was only supposed to be supplied with some electric heaters this afternoon as my boiler stopped working over the weekend but Lee Sheriff was due to complete the job tomorrow and came in to see if he could sort it out quickly. Luckily he knew exactly what was wrong after a few minute inspection and he completed the job in record time, Thank you Lee Sheriff.
Great service from Lee Sheriff prompt attendance and completed the work. Also very patient with my 7 year old and all his questions....!! He left a little bag here though with some tools in, hopefully someone can get a message to him!
We have been without working gas boiler since 10 days. Although living in military housing, on the very first day Bailey from Hewer arrived to help and recommended new set of boiler when he had a first glance at the issue.
Upon parts being delivered, Bailey again provided a top service by replacing new boiler at no time. He was very helpful, was able to give information on what’s being required and requested through the chain with minimal delay. All round very professional conduct and delivery of top service, him as individual engineer who represents Hewer. Very glad to have boiler sorted and finally heating is back.
Our annual Hewer gas safety check was carried out by Nicholas, absolutely brilliant bloke who arrived especially early as I had just finished a night shift and needed to sleep. Not only did he do the gas safety check he took extra time to replace a cracked plastic pipe that had recently begun leaking. Had a really nice chat with him whilst he was here, super guy, very nice to have met him. Thank you Hewer, see you next year!
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